- BMO InvestorLine received top scores in 4 of 6 customer experience categories
TORONTO, Nov. 30, 2017 /CNW/ - BMO InvestorLine has been named the 'Best Overall Mobile Discount Brokerage Firm in Canada' by Surviscor's Mobile Discount Brokerage scorCard, an impartial assessment of the overall mobile brokerage customer experience at Canadian discount brokerage institutions. BMO InvestorLine received four category honours, including the top scores in the "Getting Connected," "Market Intelligence," "Account Services" and "Mobile Transactions" categories.
"We are thrilled to be recognized by Surviscor as the top-ranked mobile brokerage in Canada," Silvio Stroescu, President, BMO InvestorLine. "We continually strive to enhance our products and services to provide Canadians with an exceptional digital investing experience. This recognition is a testament to our team's commitment to meeting the evolving needs of our clients."
About the Surviscor scorCard
Surviscor's proprietary scorCard methodology measures over 3900 objective usage-related criteria questions over four main device families, reviewing each firm by six independent categories – each weighted according to industry importance through direct feedback with industry firms.
"Mobile accessibility and services for discount brokerage clients have improved over the last two years with more core services being offered on mobile devices," said Glenn LaCoste, President of Surviscor Inc. "We congratulate BMO InvestorLine for topping our list this year."
For more information on online investing, please visit www.bmoinvestorline.com.
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About BMO Financial Group
Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $709 billion as of July 31, 2017, and more than 45,000 employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, Wealth Management and BMO Capital Markets.
About Surviscor Inc.
Surviscor is a North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard methodology, identifying the BEST and WORST digital customer experiences. All studies and analyses serve as industry benchmarks for consumers and industry participants by identifying digital offerings considered to be leading-edge as compared to the industry standard.
SOURCE BMO Financial Group
Media contacts: Alicia Skrinjar, Toronto, [email protected], 416-867-3996; Valérie Doucet, Montreal, [email protected], 514-877-8224
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