BMO Mutual Funds, Franklin Templeton Investments and RBC Direct Investing
outperform their peers to remain the best firms at providing service to their
clients.
Dalbar is pleased to announce the winners for its 2009 Mutual Fund Service Award and its 2009 Discount Brokerage Service Award. The end of the calendar year also marked the end of 12 consecutive months of client experience evaluations and testing; BMO Mutual Funds and
"Earning our Award in any given year is a challenge in itself but to do so after the year that we all faced was definitely no easy feat" says
Top 3 Mutual Fund Companies Service Levels in Canada (English Service): ------------------------------------------------------ Rank Firm Score (Max 3.00) ------------------------------------------------------ 1 BMO Mutual Funds 2.66 ------------------------------------------------------ 1 Franklin Templeton Investments Corp. 2.66 ------------------------------------------------------ 3 Manulife AIC 2.49 ------------------------------------------------------ Industry Average 2.44 ------------------------------------------------------ Top 3 Mutual Fund Companies Service Levels in Canada (French Service): ------------------------------------------------------ Rank Firm Score (Max 3.00) ------------------------------------------------------ 1 BMO Mutual Funds 2.71 ------------------------------------------------------ 2 Franklin Templeton Investments Corp. 2.64 ------------------------------------------------------ 3 RBC Asset Management Inc. 2.56 ------------------------------------------------------ Industry Average 2.49 ------------------------------------------------------ Top 3 Discount Brokerage Companies Service Levels in Canada ------------------------------------------------------ Rank Firm Score (Max 3.00) ------------------------------------------------------ 1 RBC Direct Investing Inc. 2.56 ------------------------------------------------------ 2 BMO InvestorLine Inc. 2.44 ------------------------------------------------------ 2 TD Waterhouse Discount Brokerage 2.44 ------------------------------------------------------ Industry Average 2.45 ------------------------------------------------------
These Awards are given to the firms placing first in Dalbar's year-end rankings, which are based on evaluations made over the calendar year measuring a company's quality of performance in product and procedural knowledge, professionalism, level of accommodation and their ability to expand and deepen relationships with clients. Online client experiences and e-mail effectiveness is also considered for Discount Brokerage Firms.
For interviews and questions concerning the rankings and trends, or to participate in the 2010 programs please contact
About Dalbar Inc.: As the world's premier financial services strategy and operations research firm, Dalbar, Inc. helps leading enterprises develop, build, and operate strong businesses that deliver sustained shareholder value growth. Dalbar's proprietary business design techniques, combined with its specialized industry knowledge and behavioural research expertise, enable companies to anticipate changes in customer priorities and the competitive environment, and then design their businesses and improve operations to seize opportunities created by those changes. The firm serves clients in the Americas and
For further information: Anita Lo, Practice Leader, (416) 777-1103, ext 223, [email protected], www.dalbar.ca
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