CAA SCO experiencing high call volumes due to extreme cold

THORNHILL, ON, Jan. 3, 2014 /CNW/ - CAA South Central Ontario (CAA SCO) is experiencing extremely high call volumes and increased wait times due to the extreme cold weather.

Currently, we are experiencing approximately 1,000 calls per hour and wait times of up to 5 hours for low priority calls.

CAA SCO thanks our members for their patience during this cold snap. We are currently servicing those stranded in the cold or safety related high priority calls first.

Due to the high call volumes, members are being reminded they can also request service online at http://www.caasco.com/Requestroadside. Members will need to enter their postal code.

Meanwhile, members can obtain their own service from an alternate tow provider and submit the receipt for reimbursement dependent on their coverage.

CAA South Central Ontario is a not-for-profit auto club offering roadside services, automotive care, travel and insurance. There are more than 1.9 million CAA members in South Central Ontario and over 5.9 million members in Canada.

SOURCE: CAA South Central Ontario

Media contact: Silvana Aceto, Media and PR Consultant, CAA SCO, [email protected], Office: [phone], Cell: [phone] or Jeff LeMoine, Communications Consultant, [email protected], Office: [phone], Cell: [phone]