Capita Healthcare Decisions Partner With Medibank to Deliver Safe, Consistent Health Advice for Australians

BASINGSTOKE, England, April 2, 2015 /CNW/ - Capita announces a partnership with Medibank, a healthcare company providing private health insurance and health solutions to almost 3.9 million people throughout Australia and New Zealand.

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As part of a wider relationship, Capita will provide Medibank with its market leading TeleGuides content set, which Medibank have localised for the Australian market. The localisation of the content means Medibank can offer the population tailored, appropriate care advice - facilitating access to the best health advice for service users wherever they may be located.

This will support a team of clinicians to deliver safe, consistent health advice to service users.

The clinical content provided by Capita has been through a robust clinical governance process, and Capita have experience of over 85 million patient encounters worldwide without clinical incident - including powering the NHSDirect helpline in the UK.

The content is written and customised through Capita's Decision Management Software (DMS) composer. This allows users to both create clinical content and decision pathways, and to present them either by phone, face to face, or on the web and mobile. Users can create and edit content quickly, giving the ability to safely and efficiently implement new and innovative solutions that reflect the latest clinical practice. The highly scalable software has the capability to integrate with any other technology, such as CRM systems, through the open application programming interface (API).  

Richard Atkins, general manager, international, comments on the new partnership:

"Capita Healthcare Decisions has had a presence in Australasia for a number of years. However, the opportunity to now partner with Medibank across the region and into Asia on multi-national, multi-channel decision support services is really exciting. Bringing together our market leading software and clinical content together with Medibank's longstanding track record in delivering a range of clinical services provides a catalyst for new health models of care for citizens in the region."

Dermot Roche, Medibank general manager of telephone, online & population health said:

"The new partnership with Capita will add to Medibank's reputation of providing innovative health solutions to both the members of Medibank and the broader Australian population who access health advice when they need it most.  

"We are delighted to partner with Capita and look forward to working with them to deliver appropriate, safe and efficient healthcare advice to Australians," said Mr Roche.

Note to editors:     

About Capita's Healthcare Decisions business (formerly Clinical Solutions)     

We transform healthcare decision making.

Our solutions support healthcare providers to make better decisions about their patients, and empower individuals to make better decisions about their own health and wellbeing. Over the past 16 years, our decision support software applications have been used by some of the world's leading healthcare providers to power over 85m patient transactions. Capita Healthcare Decisions brings together clinical expertise and Silicon Valley innovation to power decision support which delivers more for less and is underpinned by three principles: safe, connected, useful.  For more information go to http://www.capitahealthcaredecisions.com

SOURCE Capita Healthcare Decisions