CIBC's innovative pilot program recognized with an award from The Digital Banker

Annual awards highlight financial service providers delivering a superior customer experience

TORONTO, Aug. 22, 2024 /CNW/ - CIBC has won the Best Gen-AI Initiative technology award in The Digital Banker's 2024 Global Transaction Banking Innovation Awards, recognizing the bank's transformational work on its Knowledge Central Generative AI pilot.

The Digital Banker Awards identify and distinguish best in class performance, innovation and execution across the transaction banking vertical. They recognize excellence in customer experience across the financial services landscape and strive to provide unbiased and objective benchmarks for the global industry, highlighting financial service providers that deliver a superior and consistent customer experience.

"This award recognizes CIBC's commitment to effective and thoughtful Generative AI integration into our bank's processes, so that it best serves our clients and our teams," said Jane Yuen, Head of Enterprise Channels, CIBC. "This pilot is a transformative step forward in the execution of our client-focused strategy, as we continue to help make our clients' ambitions real."

Knowledge Central is CIBC's information hub, used by frontline team members to get answers to questions, help serve clients and ensure a positive experience. Now, using an enhanced interface, powered by cognitive search and Gen-AI capabilities, frontline team members can type in their question and get answers in a simple and easy to understand way, enabling them to focus more on providing client advice and building relationships.

About CIBC

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets and Direct Financial Services businesses, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre.

SOURCE CIBC

Beth McKay, CIBC Communications & Public Affairs, 416-552-1391 or [email protected]