CRTC reaches an agreement with TELUS Communications Inc. concerning automated
calls

OTTAWA-GATINEAU, Oct. 28 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that, following an investigation, it has reached an agreement with TELUS Communications Inc. (Telus) with respect to its use of automated calling devices. Telus was using these devices to notify its prepaid mobile customers of an actual or imminent service interruption and how to purchase more minutes to avoid such an interruption.

"We are pleased that Telus acted swiftly when our concerns were brought to their attention," said Andrea Rosen, the CRTC's Chief Telecommunications Enforcement Officer. "This agreement is an example of how we are working with the industry to encourage compliance with the CRTC's Unsolicited Telecommunications Rules."

Telus does not admit fault regarding its use of automated calling devices and the Commission has not issued a formal finding of liability. Upon being notified of the CRTC's concerns and as part of the agreement:

• Telus immediately volunteered to cease making these types of calls to its prepaid mobile customers without obtaining their prior express consent
• Telus has made a charitable donation of $200,000 to establish a Telus scholarship fund at the School of Public Policy and Administration at Carleton University to support graduate studies in the areas of policy and regulation, and
• Telus will review its compliance policies to ensure ongoing adherence with the CRTC's rules relating to automated calling devices.

The CRTC investigates complaints and applies the telemarketing rules in order to reduce unwanted calls to Canadians. According to the established enforcement process, the CRTC can discuss corrective actions with telemarketers, which may lead to an agreement that includes a monetary payment.

Consumers may file a complaint about a telemarketer by calling 1-866-580-DNCL (3625) or visiting www.lnnte-dncl.gc.ca.

The CRTC

The CRTC is an independent public authority that regulates and supervises broadcasting and telecommunications in Canada.

Reference document:

Broadcasting Public Notice CRTC 2005-35
http://www.crtc.gc.ca/eng/archive/2005/pb2005-35.htm

These documents are available in alternative format upon request.

Additional information on automated calling devices

Automated calling devices are used to dial telephone numbers and automatically deliver a pre-recorded message. The CRTC's Automatic Dialing and Announcing Device Rules prohibit telemarketers from using these devices to sell or promote a product or service unless a consumer has consented to be called by them.

They can, however, be used by police and fire departments, schools and hospitals if they have a valid public service message to communicate. Automated calling devices can also be used for appointment reminders and thank you calls.

For more information, please see the Unsolicited Telecommunications Rules (http://www.crtc.gc.ca/eng/trules-reglest.htm#part4).

For further information:

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