Direct Energy Elevates Customer Service Commitment Just In Time For Winter

Launch of Same Day Service ensures that all customer calls received by 5 p.m. are addressed promptly

TORONTO, Oct. 1, 2012 /CNW/ - As the cold weather approaches, Direct Energy is reinforcing its commitment to customers with the launch of a new, industry-leading, and customer friendly "Same Day Service" commitment.

Available to Ontario Direct Energy Home Services customers starting October 1, the Same Day Service program assures that if a call is received by 5 p.m., a reliable and trained Direct Energy technician will do everything possible to attend and provide service on the same day. Not the next day – the same day. The promise applies to all service requests relating to loss of heat or hot water, offering customers greater peace of mind and security during the winter months.

"Direct Energy is dedicated to providing the best possible home services to our customers. We have been listening to our customers and we know that they value prompt, hassle-free service," said Dave Walton, manager, business generation for Direct Energy. "Our goal with Same Day Service is to attend to 90 percent of our calls on average each day – an industry-leading promise that we are very proud of."

"This winter, our customers can have the peace of mind of knowing that with Same Day Service, they will not be left in the cold," added Walton.

Direct Energy customers enrolled in Protection Plans, and customers who rent their water heaters from Direct Energy are eligible for Same Day Service. New customers wanting that enhanced protection need to simply call 1-855-573-FAST.

Conditions apply. For more information, full offer details, and conditions about Same Day Service, please visit DirectEnergy.com/SAMEDAY.

About Direct Energy
Direct Energy is North America's largest provider of heating & cooling, plumbing and electrical services and a leading energy and energy-related services provider with over eight million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit http://www.directenergy.com

SOURCE: Direct Energy

Micah Hirschfield, mobile, [phone], [email protected]

http://www.directenergy.com