OAKVILLE, ON, Nov. 17, 2016 /CNW/ - Ford Motor Company of Canada, Ltd. has named Mark Buzzell as its next president and CEO, replacing Dianne Craig, who served in this role for the past five years. The appointment is effective as of Jan. 1, 2017.
Under Craig's leadership, Ford has been the best-selling automotive brand in the country for five consecutive years, planned investments of more than $1.4 billion in its Canadian operations and strongly promoted the importance of the industry to Canada's economy.
"While the sales leadership title is a nice pride point for our dealers and employees, what I consider our greatest accomplishment is how we achieved that success. We are the best-selling brand due to an unwavering focus on what is best for our customers," Craig said.
This year, Ford of Canada has achieved record customer sales and service satisfaction scores --92 per cent of customers reported that purchasing their vehicle was a positive experience and more than 90 percent said that they "love" their dealership, according to the company's most recent statistics.
"Dianne Craig's outstanding contributions at Ford of Canada make her the right person to help build future sales success in the U.S.," said Joe Hinrichs, Ford's president of The Americas.
"Based on my own experience at Ford of Canada, I know that Mark Buzzell is a perfect fit to lead the organization as it continues to put the customer experience first and build a strong future for its employees, dealers and communities," said Hinrichs, who was president and CEO, Ford of Canada, in 2005.
Buzzell, currently general manager for the western market area in the United States, joined Ford in 1989 and has held a variety of marketing, sales and service positions across the country, as well as in the Caribbean and Central America. He has a bachelor of business degree from Pennsylvania State University and a master's degree in marketing from the University of Notre Dame.
"I look forward to joining Ford of Canada's winning team to lead the company's efforts to be the most trusted and admired automotive brand in the country," Buzzell said.
SOURCE Ford of Canada
Image with caption: "Mark Buzzell named president and CEO, Ford Motor Company of Canada, Ltd., effective Jan. 1, 2017 (CNW Group/Ford of Canada)". Image available at: http://photos.newswire.ca/images/download/20161117_C3620_PHOTO_EN_821343.jpg
Lauren More, 905.845.2511 x1161, [email protected]; Michelle Lee-Gracey, 905.845.2511 x1337, [email protected]
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