GO Transit wraps up Passenger Charter week with a focus on quick and
courteous customer service

TORONTO, Nov. 12, 2010 /CNW/ - Following a week of events launching GO Transit's first-ever Passenger Charter, GO riders are getting a chance to tell their favourite customer service stories with the launch of the new Random Acts of GO-ness program.

GO has been highlighting promises from the Passenger Charter all week, letting passengers know that they are being heard and improvements are being made. The new Random Acts of GO-ness program is an opportunity for customers to tell their stories about how GO employees - and other GO customers - have made riding with GO an easier, more enjoyable way to travel.

The last of the five commitments - to help customers quickly and courteously - is GO's promise to effectively respond to customer inquiries and help passengers within a short amount of time. This final promise exemplifies the one-on-one 'customer-first' approach that GO is committed to taking with passengers. By asking customers for their stories, GO hopes to highlight some of these great acts of customer service that occur across the system.

"This week has been about making promises to our customers that we intend to keep," said Gary McNeil, President, GO Transit. "We've put our commitments out there and now we're asking our passengers to tell us about their experience with our employees and to tell us what they think we can improve on."

Customers can share their stories on the Random Acts of GO-ness section at gotransit.com. GO will feature some of the best stories on the website throughout the year.

GO has made many recent improvements for providing quick and courteous service:

    
    -   Since January 2010, GO's call centre staff have been using the
        automatic vehicle locator system to respond to customer inquiries
        about the location of their bus.
    -   In 2010, GO hosted 14 Customer Appreciation Days at stations to thank
        you for continuing to ride with GO.
    -   In spring 2010, GO updated the web comment form so passengers can
        provide details about their trip, helping speed up the time it takes
        us to investigate and resolve.
    

Each promise in the Passenger Charter has measurable targets that are publicly available online. Visit gotransit.com to learn more about the Passenger Charter promises and the improvements GO is making.

GO Transit is the Province of Ontario's interregional public transit system linking Toronto with the surrounding regions of the Greater Toronto Area (GTA). GO carries nearly 55 million passengers a year in an extensive network of train and bus services that spans over 10,000 square kilometres. GO Transit is a division of Metrolinx, an agency of the Province of Ontario. Follow GO on Twitter and Facebook.

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