Once again, Hydro Ottawa reminds all residents that given the state of emergency in the province, it has extended the ban on electricity disconnections for all customers until July 31, 2020. Hydro Ottawa is also offering flexible payment options and financial assistance programs that include emergency relief on its website. There is absolutely no threat of disconnection.
Customers are reminded of the following tips to stay safe:
- Never make a payment for a charge that isn't listed on your most recent bill
- Ignore text messages or emails with suspicious links promising refunds
- Don't call the number provided to you. Instead, call Hydro Ottawa directly at 613-738-6400 to check the status of your account
- Do not provide any personal information or details about your account
- If you feel threatened in any way, contact 911 or the Ottawa Police Service at 613-236-1222 ext. 5433
- Report fraud using the Canadian Anti-Fraud Centre online form
- Visit Hydro Ottawa's Fraud Awareness page for more information
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About Hydro Ottawa
Hydro Ottawa delivers electricity to approximately 335,000 homes and businesses in Ottawa and Casselman. For 100 years, Hydro Ottawa has reliably supplied its customers with power, building and investing in the local electric grid. Proudly municipally owned, Hydro Ottawa contributes to the well-being of the community we serve. Its innovative services help customers manage their account and energy use.
SOURCE Hydro Ottawa Holding Inc.
Media Contact, Josée Larocque, Manager, Media and Public Affairs, Hydro Ottawa, Tel: 613-738-5499 ext. 2345, [email protected]
Related Links
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