IDEx Platform Improves Development, Use and Accuracy of Diagnostic Procedures
Tweddle Group Takes Innovative Approach to Diagnostic Procedures for Heavy Machinery, Medical Device, Consumer Electronics and Automotive industries
CLINTON TOWNSHIP, Mich., Oct. 1, 2020 /CNW/ -- Tweddle Group today launched its new Integrated Diagnostic Explorer software—or IDEx—to enable faster, more accurate diagnostics for a wide range of industries.
Tweddle Group's Chief Executive Officer Pat Aubry said IDEx will serve a dual purpose. "We designed IDEx with two goals in mind," Aubry said. "We wanted to make diagnostics easier and more accurate for technicians. And we wanted to make it easier for manufacturers to create and publish good diagnostic information."
Traditional diagnosis relies on rigid diagnostic trees and procedures, but real-world diagnosis is far more nuanced. IDEx uses sophisticated AI algorithms to help technicians quickly get to the root cause of even the most complex cases.
"We spent a lot of time with technicians in the field. Then we asked ourselves, 'What would the diagnostic process look like if we could change the status quo and design it from scratch?' That line of questioning led to IDEx," said Tweddle Group Director of Product Development Justin Dickow. "IDEx thrives on complex issues. Our diagnostics engine adapts the troubleshooting steps in real-time, to help get you to the root cause as fast as possible."
Manufacturers will no longer need to write detailed, step-by-step diagnostic procedures. "Today, these procedures are costly and time-consuming to author, and the results are often inaccurate," Justin said. "IDEx will reduce the cost and effort of developing and distributing diagnostic information. It will also reduce the time spent on diagnostics and minimize errors in repair."
Register for a free limited release of IDEx at https://idex.ai or email [email protected] to start a conversation.
About Tweddle Group
Tweddle Group believes products should be easy to use, and delivers integrated, multi-channel information solutions to support every aspect of the post-sale experience—for product managers, technicians and—most of all—consumers. For more information, visit www.tweddle.com.
Contact:
Paul Arnegard
[email protected]
SOURCE Tweddle Group
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