Kwantlen Polytechnic University School of Business & Surrey Board of Trade
Bring Disney Institute Professional Development to Vancouver, BC
Full-day program explores secrets of great customer service </pre> <p><span class="xn-location">VANCOUVER</span>, <span class="xn-chron">Nov. 9, 2010</span> /CNW/ -- Disney Institute is bringing its renowned professional development program, "Disney's Approach to Quality Service," to <span class="xn-location">Vancouver</span>, BC on <span class="xn-chron">November 30, 2010</span>. Sponsored locally by Kwantlen Polytechnic University School of Business & Surrey Board of Trade, the full-day event will demonstrate how anticipating and reacting to customers' needs, wants, and emotions is an integral aspect of delivering quality service and achieving business results.</p> <p/> <p>The program will be held at Cedar Building Conference Center, and give participants new ideas for creating a service-driven organization that delivers excellence.</p> <p/> <p>Program registration is <span class="xn-money">$395</span> per person and includes Breakfast, Lunch and all course materials. For more information or to register, call 877-544-2384 or visit <a href="http://www.keysvancouver.com">http://www.keysvancouver.com</a></p> <p/> <p>"Delivering great service is critical for companies looking to survive and prosper," said <span class="xn-person">Jeff James</span>, vice president for Disney Institute. "This program is a rare opportunity for <span class="xn-location">Vancouver</span> business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge."</p> <p/> <p>The full-day "Disney's Approach to Quality Service" program will give participants an "insider's look" at business practices that have helped Disney become respected for product and service quality. In 2010, Fortune magazine recognized Disney as the world's most admired company for quality. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.</p> <p/> <p>"In an era where everyone is competing for business and market share, excellent customer service isn't a luxury, it's a necessity," James said. "This program is made for organizations - large and small - that are looking to create a service experience that exceeds customer expectations and drives repeat business."</p> <p/> <p>Disney Institute was created to showcase "the business behind the magic" - Disney best practices that easily adapt to other organizations. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the Americas, <span class="xn-location">Europe</span> and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. The Disney Institute client roster includes Fortune 500 companies as well as a wide range of small businesses, non-profits and government agencies.</p> <pre>
For further information: Anton Blumberg, +1-443-536-6296, [email protected], for Disney Institute Web Site: http://www.keysvancouver.com
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