Media Advisory - GO Transit to launch Passenger Charter promising improved
customer service

TORONTO, Nov. 5, 2010 /CNW/ - On Monday, November 8, GO Transit will launch its first-ever Passenger Charter: a set of five promises being made to customers to improve their traveling experience.

GO Transit has committed to making customer service a top priority in every aspect of its business and is among a select number of transit organizations in North America to develop a Passenger Charter focused on concrete customer commitments.

At an event Monday morning, Minister of Transportation Kathleen Wynne, Metrolinx President & CEO Bruce McCuaig, GO Transit President Gary McNeil and several GO employees will help unveil the promises of GO's Passenger Charter.

    
    Who:      Minister of Transportation, Kathleen Wynne
              President and CEO, Metrolinx, Bruce McCuaig
              GO Transit employees

    What:     GO Transit to launch first-ever Passenger Charter, promising to
              improve customer service

    When:     Monday, November 8, 2010

              10:45 a.m.  remarks from Bruce McCuaig & Minister Kathleen
                          Wynne
              11:10 a.m.  media questions
              11:15 a.m.  overview of Passenger Charter report card &
                          measurement tools

    Where:    Union Station, GO concourse, 140 Bay Street
    

For further information: Media enquiries - Vanessa Thomas, [phone]