When: November 23 - 24, 2009 Who: Janice Charette, Deputy Minister, Human Resources and Skills Development Canada, will deliver the opening keynote presentation, "Excellence in Everything We Do" - Leading Change at HRSDC and across the Public Service, at 8:30 a.m., Monday Bob Stark, Deputy Minister and Chief Executive Officer, Service Ontario, Ontario Ministry of Government Services, will outline the six steps required to achieve a revolution in customer service, at 10:45 a.m., Monday Ian Mumford, Chief Operating Officer, Canadian Blood Services, will discuss building and sustaining trust during major transformation, at 1:15 p.m., Monday Where: Fairmont Château Laurier, 1 Rideau St., Ottawa For more information, visit: http://www.conferenceboard.ca/conf/09-0169/default.aspx This event is sponsored by IBM, Innovapost, PriceWaterHouse Coopers, Bullfrog Power, Zerofootprint, HRAC, and IPAC. Media must register in advance.
For further information: or media accreditation, contact: Yvonne Squires, Media Relations, Tel.: (613) 526-3090, ext. 221, E-mail: [email protected]
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