New home builders are leaders in customer service excellence

TORONTO, April 3, 2013 /CNW/ - Tarion Warranty Corporation announced today the finalists for the 2013 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery.

"Exceptional customer service is the cornerstone of building a positive experience with new home buyers. The 2013 Tarion Awards of Excellence finalists have demonstrated that they are committed to providing a superior experience for new home buyers by providing first-in-class after-sales service," said Tarion President and CEO Howard Bogach.

Finalists were determined based on the results of a comprehensive survey sent to more than 40,000 Ontario homeowners who took possession of a new home between October 1, 2011 and September 30, 2012. More than 6,800 survey responses were received, representing 17 per cent of consumers who bought a new home in Ontario during that time.  The results were tabulated by Crunch Research in partnership with Harris Decima. 

Survey questions focused on homeowners' satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.

To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.

Award recipients will be announced at a luncheon in Toronto on Tuesday, April 23, 2013. 

The following new home builders compete in four award categories: small, medium, large volume and high-rise.

High-rise builder category
(More than 100 high-rise possessions per year)
The Daniels Corporation, Toronto
Del Ridge Homes, Markham
Monarch Corporation, Toronto
The Tricar Group, London
Tridel, Toronto 

Large volume builder category
(More than 100 possessions per year)
Branthaven Homes, Burlington
Fusion Homes, Guelph
Menkes Developments Ltd., Toronto
Monarch Corporation, Toronto
Pidel Homes, Guelph

Medium volume builder category
(21-100 possessions per year)
Grimesway Construction Ltd., Lindsay
Klemencic Homes, Trenton
Mirtren Builders, Trenton
Terra View Homes, Guelph
Wrighthaven Homes Limited, Elora 

Small volume builder category
(5-20 possessions per year)
Marlo Homes Inc., Tecumseh
Medway Homes, Arva
Parry Homes Inc., London
Southridge Heights Inc., Tillsonburg
Triple T Holdings Limited, Peterborough

Like Tarion on Facebook at www.facebook.com/tarionwarrantycorp for more information about the 2013 Awards of Excellence. 

About Tarion
Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders.  As of the end of 2012, more than 381,000 homes in Ontario were protected under warranty. 

SOURCE: Tarion Warranty Corporation

Amy Lewis
Senior Manager, Corporate Communications
(Ph)  416-229-3817
[email protected]