New Home Builders Presented with Awards for Customer Service Excellence

TORONTO, April 23, 2013 /CNW/ - Tarion Warranty Corporation announced today the recipients of the 2013 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery.

Awards were presented to:

• Tridel, Toronto - High-Rise Category
• Fusion Homes, Guelph - Large Volume Category
• Klemencic Homes, Trenton - Medium Volume Category
• Parry Homes Inc., London - Small Volume Category

"Happy, satisfied homeowners are the best indicator of good customer service. Tarion Award of Excellence winners are decided by homeowner feedback and recognize builders who go the extra mile to put their purchasers first," said Howard Bogach, Tarion President and CEO. "We congratulate the winners and all finalists for being leaders in customer service excellence."

The awards are based on the results of a comprehensive survey sent to more than 40,000 Ontario homeowners who took possession of a new home between October 1, 2011 and September 30, 2012. More than 6,800 survey responses were received, representing 17 per cent of consumers who bought a new home in Ontario during that time.  The results were tabulated by Crunch Research in partnership with Harris Decima. 

Survey questions covered every stage of the homeowner-builder relationship beginning with the signing of the agreement of purchase and sale, through construction, pre-delivery inspection, and after-sales service. 

The Honourable Tracy MacCharles, Minister of Consumer Services was on hand at the award presentations to celebrate the outstanding accomplishments in customer service.  "I am pleased to recognize home builders who provide exceptional service to their buyers," said Minister MacCharles. "I offer my congratulations to the 2013 Tarion Awards of Excellence recipients for so capably representing Ontario's building industry." 

2013 Tarion Award of Excellence Finalists and Recipients:

High-rise builder category
(More than 100 high-rise possessions per year)
The Daniels Corporation, Toronto
Del Ridge Homes, Markham
Monarch Corporation, Toronto
The Tricar Group, London
Tridel, Toronto 

Large volume builder category
(More than 100 possessions per year)
Branthaven Homes, Burlington
Fusion Homes, Guelph
Menkes Developments Ltd., Toronto
Monarch Corporation, Toronto
Pidel Homes, Guelph

Medium volume builder category
(21-100 possessions per year)
Grimesway Construction Ltd., Lindsay
Klemencic Homes, Trenton
Mirtren Homes of Belleville, Trenton
Terra View Homes, Guelph
Wrighthaven Homes Limited, Elora 

Small volume builder category
(5-20 possessions per year)
Marlo Homes Inc., Tecumseh
Medway Homes, Arva
Parry Homes Inc., London
Southridge Heights Inc., Tillsonburg
Triple T Holdings Limited, Peterborough

About Tarion
Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders.  As of the end of 2012, more than 381,000 homes in Ontario were protected under warranty.

SOURCE: Tarion Warranty Corporation

Amy Lewis
Senior Manager, Corporate Communications
(Ph)  416-229-3817
[email protected]