New home builders recognized for customer service excellence

TORONTO, April 3, 2012 /CNW/ - Tarion Warranty Corporation announced today the finalists for the 2012 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery.

"Exceptional customer service is essential to creating a positive experience for new home buyers. The 2012 Tarion Awards of Excellence finalists exemplify a superior experience for new home buyers by providing first-in-class after-sales service," said Tarion President and CEO Howard Bogach. 

A comprehensive survey was sent to approximately 45,000 Ontario homeowners who took possession of a new home between October 1, 2010 and September 30, 2011. More than 7,000 homeowners responded to a Crunch Research survey (in partnership with Harris Decima), representing 16 per cent of consumers who bought a new home in Ontario during that time.

Survey questions focused on homeowners' satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.  Builders must have at least five new home possessions during the survey timeframe to qualify for the Awards and a specified number of completed questionnaires must have been received. Winners will be announced on Tuesday, April 17, 2012. 

The following new home builders compete in four award categories: small, medium and large volume and high-rise.

High-Rise Builder Category
(100 High-Rise possessions or more per year)
Claridge Homes - Ottawa
Menkes Developments Ltd. - Toronto
Monarch Corporation - Toronto
The Daniels Corporation - Toronto
Tridel - Toronto 

Large Volume Builder Category
(100 possessions or more per year)
Arista Homes Limited - Vaughan
Country Homes - Woodbridge
Fusion Homes - Guelph
Monarch Corporation - Toronto
Mountainview Homes - Thorold 

Medium Volume Builder Category
(21-100 possessions or more per year)
Fifthshire Homes Ltd. - Concord
LeBlanc Enterprises - Cobourg
Neilcorp Homes - Almonte
Sifton Properties Limited - London
Wrighthaven Homes Limited - Elora 

Small Volume Builder Category
(5-20 possessions or more per year)
Cedarstone Homes Limited - Ashton
George Milla Construction Limited, Milla Homes - Waterloo
Klondike Homes Ltd. - Waterloo
Medway Homes - Grand Bend
Triple T Holdings Limited - Peterborough

About Tarion
Tarion Warranty Corporation is a private corporation established in 1976 to serve as the Regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders. New home builders provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service, and conciliates issues between homeowners and builders.  As of the end of 2011, almost 400,000 homes in Ontario are protected under the warranty. 

Melissa Yollick
Senior Manager, Corporate Communications
(Ph)  416-229-3683
[email protected]