New online tool tracks roadside service requests

Auto club unveils CAA Service Tracker

THORNHILL, ON, Oct. 31, 2014 /CNW/ - CAA South Central Ontario (CAA SCO) is offering its members peace-of-mind at their fingertips.

The next time our members run into car trouble they will be able to track their roadside service requests using CAA Service Tracker. The new online tool provides our members with live updates on their roadside assistance requests. The free service shows the status of the call from the moment it is received to when the roadside service request is completed. The tool also gives members the option to cancel their roadside service request.

"We're proud to be the first auto club in Canada to provide this service to our members," said Cindy Hillaby, VP Membership and Automotive Services, CAA SCO. "CAA Service Tracker is convenient and easy to use and our members will be able to access the online tool from anywhere, whether at home or on the go through our website, on their mobile web browser or smartphone."

An easy-to-use map shows the dispatched service vehicle and/or its estimated time of arrival, as well as the average wait times in their area.

"We plan to continue enhancing CAA Service Tracker in order to keep our members informed and provide the kind of service they have come to expect from us," added Hillaby.

Download the CAA app or visit www.caasco.com to enable CAA Service Tracker when you need it. The all-in-one CAA app provides easy access to many CAA services including; roadside assistance, exclusive member savings, TripTik mobile, as well as automotive and insurance information.

For over a hundred years, CAA has been helping Canadians stay mobile, safe and protected.  CAA South Central Ontario is one of nine auto clubs across Canada providing roadside assistance, automotive care, travel products, insurance services and member savings for more than 1.9 million members.

SOURCE: CAA South Central Ontario

Media Contact: Silvana Aceto, Media and PR Consultant, CAA SCO, [email protected], Office: [phone], Cell: [phone]; or Jeff LeMoine, Communications Consultant, CAA SCO, [email protected], Office: [phone], Cell: [phone]