OpenText Turns Up the Heat on Customer Experience Management at London Event

News provided by

Open Text Corporation

Sep 23, 2013, 09:02 ET

New CEM offerings seamlessly integrate with OpenText EIM solutions to ignite the customer experience and boost brand equity

WATERLOO, Ontario, Sept. 23, 2013 /CNW/ - OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that it will be unveiling the latest innovations in OpenText's Customer Experience Management (CEM) suite at Ignite the Experience, a fun, informal and educational event being held in London at Vinopolis on September 26, 2013. Attendees will experience the power of Customer Experience Management and how, as a key component of OpenText's Enterprise Information Management (EIM) strategy, it helps to link departments across enterprise organizations to harmonize brands and communications across all customer channels – from web and social through to customer call centres and finance.

Hosted by OpenText Chief Marketing Officer Kevin Cochrane, Ignite the Experience will include special guest speakers, social media gurus and industry luminaries from today's leading digital agencies. OpenText customers from a variety of industries will also be on hand to share their experiences and best practices in leveraging CEM solutions to expand their brand.

"To engage audiences effectively, today's strategic marketers understand the importance of delivering compelling experiences that are relevant, current and consistent across multiple channels, especially with the high demands in mobile experience, social engagement, and video-based communication. OpenText's CEM suite delivers an enterprise solution that helps users create and manage compelling content across all organizational, customer-centric touch points," said Cochrane. "I am very excited about our London event and look forward to engaging with the key customers, partners and thought leaders in Europe, which represents a key market for OpenText CEM."

OpenText has built a strong reputation for delivering best-in-class solutions that many of the world's largest global organizations have leveraged for maximizing the effectiveness of their digital interactions with customers, setting their businesses apart from competition, and inspiring loyalty in their brand.

The latest innovations being unveiled by OpenText at the Ignite the Experience event will include:

OpenText Tempo Social 8.3, an out-of-the-box social collaboration solution with enterprise-grade security, compliance and customization capabilities that allows you to put social in the flow of work, unlike many of the consumer and competitive technologies that simply offer social as yet another siloed destination. The latest version of Tempo Social helps users to blog directly from Microsoft® Word®, upload photos from a new personal photo library, and view their social applications on mobile devices. Extended visual features also help to make social interaction with friends, colleagues and other social connections much easier. Featuring a unique combination of activity feeds, communities, and dashboards, as well as individual and team profiles, Tempo Social helps organizations synthesize information needs in a common user experience. For further information and to try Tempo Social today, visit: http://www.opentext.com/2/global/trytemposocial.htm.

Also highlighted at the event will be the integration of OpenText Customer Communications Management (CCM) with OpenText Media Management, which offers business users a single source of branding and assets for all managed communications – from billing and assets to sales and service.

These new OpenText CEM innovations build upon the recent unveiling of OpenText Web Experience Management (WEM), which helps organizations exceed their customers' online expectations by providing a targeted, responsive experience across omni-channel touch points, multiple languages and devices with varied capabilities and form-factors.

"OpenText is a long-established, well-known producer of sophisticated WCM, portal, and collaboration ap­plications," said Tony White, founder and CEO of Boston-based Ars Logica, a vendor-independent analyst firm focused on CEM and WEM solutions. "The company's combined EIM platform represents one of the most complete solutions on the mar­ket for managing large-scale, global web sites with complex content, personalization, social collaboration, and process management requirements. Its best-on-the-market SDK also makes it a logical choice in heterogeneous technical environments where application-integration intricacies call for heavy customization. The vendor's long-term vision for customer experience management – along with its demon­strated ability to deliver a product line that supports the vision – is exemplary."

The OpenText Customer Experience Management (CEM) suite of offerings is designed to help create a richer, more interactive online experience across multiple channels websites, mobile devices, social networks, printed documents, and more without sacrificing an organization's information governance requirements. These offerings, together with OpenText ECM, BPM, Information Exchange and Discovery, underpin OpenText's strategy to lead the market in Enterprise Information Management (EIM).

Come join us!
For further information and to register for OpenText's Ignite the Experience event, please visit: www.opentext.com/ignitetheexperience

Availability
OpenText Tempo Social is available today directly from OpenText and from its global partners. Tempo Social can be implemented in the cloud to complement your existing on-premises offerings. OpenText Customer Communications Management, OpenText Web Experience Management and OpenText Media Management are also available immediately as part of OpenText's CEM suite from OpenText and its global partners.

Learn more about OpenText EIM:

About OpenText
OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright ©2013 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU.

SOURCE: Open Text Corporation

Peter Gorman, OpenText Public Relations, +1 617-669-4329, [email protected]; Joanna Timmermann, Ogilvy Public Relations for OpenText (UK), +44 (0)7827 310180, [email protected]

http://www.opentext.com

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Open Text Corporation