RBC Dexia Named 'Top-Rated' Custodian in Canada
LONDON, ON, Oct. 22 /CNW/ - RBC Dexia Investor Services today announced that its Canadian
operations have been awarded Top-Rated status in Global Custodian magazine's 2010 Agent Banks
in Major Markets Survey. The annual survey, currently in its twenty-first year, measures the quality of
services that custodians provide to their clients.
RBC Dexia has achieved Top-Rated status across all three categories (Leading Clients, Cross-
Border/Non-Affiliated and Domestic). The company has won Top-Rated status in the prestigious
Leading Clients segment since its introduction and Top-Rated status for domestic services in Canada
since RBC Dexia's inception in 2006. This also marks the fifth consecutive year that RBC Dexia has
achieved Top-Rated status for its domestic services in Spain.
"We believe the surveys voted on by our clients carry the most weight and we are very pleased to
once again achieve Top-Rated status in all three categories," said John Lockbaum, Managing
Director, Canada for RBC Dexia. "Achieving Top-Rated status is indicative of the dedication and
hard work from our employees around the globe. In a highly competitive business environment,
being recognized for delivering an exceptional client experience can be a true differentiator. We
are extremely proud of these results."
Clients responding to the survey praised RBC Dexia's client service: "Longstanding relationships",
writes a leading client, have "enabled the agent to develop a strong understanding of our
organization and operational requirements." Another client finds the corporate actions staff
"responsive and helpful," and "working with us to refine procedures so that they work for both
parties."
RBC Dexia Investor Services recently received top scores in seven key categories in the 2010 Global
Investor Global Custody Survey, including #1 overall for the Americas and EMEA. RBC Dexia also
excelled in the annual R&M Consultants Global Custody Survey, and was ranked the number one
service provider by fund managers and number one for Europe in Global Custodian's 2009 Global
Custody Survey. RBC Dexia was also named Global Custody: Client Relationship Manager of the Year
in ICFA's 2009 Global Awards.
About RBC Dexia Investor Services
RBC Dexia Investor Services offers a complete range of investor services to institutions worldwide.
Our unique offshore and onshore solutions, combined with the expertise of our 5,400 professionals in
16 markets, help clients grow their business and sustain enhanced performance through efficiency
improvements and robust risk management practices.
Equally owned by RBC and Dexia, the company ranks among the world's top 10 global custodians
with USD 2.4 trillion in client assets under administration.
RBC Dexia Investor Services Limited is a holding company that provides strategic direction and management oversight to its affiliates, including RBC Dexia Investor Services Bank S.A., a credit institution licensed in Luxembourg by the Commission de Surveillance du Secteur Financier and the Ministry of Finance. All are licensed users of the RBC trademark (a registered trademark of Royal Bank of Canada) and Dexia trademark (a registered mark of Dexia Crédit Local) and conduct their global custody and investment administration business under the RBC Dexia Investor Services brand name.
For further information:
contact:
RBC Dexia:
Jason Graham, Toronto, +1 (416) 955 5800; [email protected]
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