Software Outages Causing Slowdowns at Toronto Pearson

TORONTO, Jan. 11, 2014 /CNW/ - Operations are being affected at Toronto Pearson due to software outages with the systems that airlines use to check in passengers.  As the check in counters are not functioning properly, airline staff are checking passengers in manually which is causing slowdowns.

IT providers are on scene working to rectify the situation as quickly as possible, but it is expected that check in will continue to be slow throughout the morning.

We apologize for the inconvenience that this is causing to passengers as they check in at the airport this morning.

Passengers are being asked to use web check in before they come to the airport to help alleviate some congestion at the airline check in counters.  Self-service kiosks are working and passengers can use those for the check in process as well.

Passengers should also leave themselves extra time for the check in process this morning due to the outage.

The airport authority and the airlines have additional staff on the floor helping to manage the lines and answer questions as required.

SOURCE: Greater Toronto Airports Authority

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