Tangerine tops J.D. Power ranking in customer satisfaction among midsize retail banks for third straight year

TORONTO, Aug. 5, 2014 /CNW/ - Tangerine is proud to have ranked highest in customer satisfaction among midsized banks in Canada for the third straight year in the J.D. Power 2014 Canadian Retail Banking Customer Satisfaction Study. Tangerine performed particularly well in the following study factors: products, self-service, personal service and communication.

"It's a great honour to receive this recognition, because it reinforces that our 1,000 employees are successfully delivering the everyday banking experience our clients are looking for," said Peter Aceto, President and CEO of Tangerine. "On behalf of the entire Tangerine team, we'd like to thank our clients for choosing to bank with us, particularly over this past year as our brand has evolved. We promise to continue obsessing over our clients' experience with us, so that we can serve them in ways they never imagined possible."

Simplicity and convenience are at the heart of the Tangerine brand. In the past year, the bank has launched the industry's first fully responsive website, tangerine.ca,  continued to improve and add functionality to its industry leading mobile banking app, introducing mobile cheque deposit and Orange Snapshot^TM Passbook for iOS; and doubled their ABM footprint via fee free access to the Scotiabank^® ABM Network. 

About Tangerine
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and mobile app to our 24/7 contact centres and our Café locations. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary. For more information, visit tangerine.ca

Follow us on Twitter @TangerineBank.

The "Tangerine™" trademarks are owned by The Bank of Nova Scotia and used under licence. Forward Banking is a registered trademark of Tangerine Bank.

Orange Snapshot™ is a trademark of Tangerine Bank.

® Scotiabank is a registered trademark of The Bank of Nova Scotia.

SOURCE: Tangerine

Cayley Kochel, Tangerine, 416-497-5157 ext. 4013, [email protected]