Record Growth For Expedia(R) CruiseShipCenters(R)
Much of the company's success is tied to its expertise and focus on cruise vacations. "Since 1987, we have held to our vision to be the No.1 Cruise Vacation
Drever, who has guided the company through radical changes in the travel industry for more than two decades, remains bullish on the future of travel agencies. "We have always believed our Brick and Click strategy would be the most successful model in the long-term because it is very customer-centric," he says. "We are intently focused on building customer relationships and delivering personal service through our 112 retail locations and the websites we provide them. It's the only place online where you'll find every cruise line, in English and French, as well as Canadian and US dollar pricing".
A revolutionary part of that Brick and Click strategy has been to give clients the opportunity to book cruises online. "Each one of our 2,500 agents has their own personally branded Expedia CruiseShipCenters website", says company
The company's focus on cruise has also insulated it from the impact of lost revenues from direct bookings of commodity travel products such as air, hotel and car rentals. "Our whole customer service focus is to match the right customer to the right cruise", says
According to Michael Mutsaerts, Vice
About Expedia CruiseShipCenters
Established in 1987, Expedia CruiseShipCenters is North America's leading team of cruise vacation specialists. Through its network of 112 franchise locations and over 2,500 Cruise Consultants, the company is a top seller with every major cruise line. In 2007, the company became part of Expedia, Inc. and re-branded as Expedia(R) CruiseShipCenters(R). In addition to numerous travel industry awards, the company has also been recognized for its leadership in the franchise industry, earning the Canadian Franchise Association's Award of Excellence in 2006, 2007, 2008 and 2009.
For further information: Expedia CruiseShipCenters, John Felice, Vice President, Corporate Communications, [email protected], 1-877-398-9090; For franchise and career opportunities please contact: Expedia CruiseShipCenters, Michael Mutsaerts, Vice President, Franchising, [email protected], 1-888-783-0133
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