OTTAWA, July 10, 2012 /CNW/ - Hydro Ottawa customers can now easily manage their account on-the-go, wherever and whenever. With the new Hydro Ottawa Mobile, customers can access a variety of features and account information on mobile devices, including iPhone, Blackberry and Android.
Hydro Ottawa is one of the first utilities in Ontario to launch this technology, enhancing service by giving customers an easy way to connect 24/7.
"Our customer service vision is to be recognized by our customers and the electrical industry at large as a leading utility provider in the area of customer service," said Bryce Conrad, President and CEO of Hydro Ottawa Holding Inc. "We're putting the customer first and communicating with them the way they want."
Hydro Ottawa Mobile will enhance the customer experience by granting them simple access to a variety of resources and information. Customers who log into their MyHydroLink account can access their account balance, billing and payment history and electricity consumption information. Information is also available on power outages, electricity rates and how to contact Hydro Ottawa.
To access Hydro Ottawa Mobile, visit www.hydroottawa.com on a smartphone. To access the mobile solution on a tablet, customers can visit www.m.hydroottawa.com. This mobile-friendly website is available free of charge in both English and French.
Hydro Ottawa was recognized by its industry peers with the 2011 Electricity Distributors Association Customer Service Excellence award for harnessing technology to provide more self-serve options, improve efficiency and deliver the added value that improves customer satisfaction.
Hydro Ottawa Mobile is the latest addition to the utility's online customer service options, which include E-Billing, MyHydroLink, credit card payments and an online power outage map.
About Hydro Ottawa
Hydro Ottawa Holding Inc. (Hydro Ottawa) owns and operates two subsidiary companies, Hydro Ottawa Limited and Energy Ottawa Inc. Hydro Ottawa Limited is the third largest municipally owned electrical utility in Ontario serving more than 305,000 customers in the City of Ottawa and the Village of Casselman. Energy Ottawa Inc., Ottawa's largest producer of green power, generates renewable energy and provides commercial energy management services.
Claudia Lemieux
Manager, Public Affairs
Hydro Ottawa
Tel: 613-738-5499 ext. 7684
[email protected]
Cell: 613-552-0382
Share this article