Interview segments with FCAC Commissioner: Retail banking sales culture may raise risks for consumers Français

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Financial Consumer Agency of Canada

Mar 21, 2018, 16:05 ET

OTTAWA, March 21, 2018 /CNW/ - Following the publication of a report on its review of domestic banks' retail sales practices, the Financial Consumer Agency of Canada (FCAC) has made interview clips with Commissioner Lucie Tedesco available. These clips are for use by radio, television and online media outlets across Canada.

Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?
Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?
Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?
Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
Are the allegations true, that bank employees are breaking the law to sell products and services to consumers?
Does Canada have a Well Fargo situation in their hands? Can Canadians trust their banks?
What would you say to consumers to help them deal with their bank and not be sold a product or service, they don’t need or want?
Your report talks about increased risk. What does that mean to consumers? How do they know they are at risk?

Quote
"Banks are in the business of making money. We know that. But the way they sell financial products and manage employee performance, combined with how they set up their governance frameworks can lead to sales cultures that are not always aligned with consumers' interests."
Lucie Tedesco, Commissioner, Financial Consumer Agency of Canada

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SOURCE Financial Consumer Agency of Canada

Media Relations, Financial Consumer Agency of Canada 613-941-4168, [email protected]

Related Links

https://www.canada.ca/en/financial-consumer-agency

Organization Profile

Financial Consumer Agency of Canada

Related Organization(s)

Government of Canada